> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.vapi.ai/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.vapi.ai/_mcp/server. # Pricing and Success Packages > Learn how Usage only, optional Success Packages, and add-ons determine usage charges, support, service commitments, and capacity. > **Note** > > Success Packages are currently available only to new Vapi customers. Customers on legacy pricing keep their existing billing structure and terms. Under the legacy pay-as-you-go model, each organization has its own subscription and concurrency limit. A subscription is the billing and entitlement scope for one or more organizations. Every subscription starts with usage-based billing. Without an optional Success Package, you use Usage only. Usage-based charges remain active when you add a Success Package or add-ons. A Success Package adds support, service commitments, and higher included limits. Add-ons increase individual capabilities without replacing usage-based billing or your Success Package. ## Estimate costs Use the **Calculator** on the [Vapi pricing page](https://vapi.ai/pricing) to estimate your monthly cost. Set your minutes and choose your transcriber, model, and voice providers. The calculator breaks the estimate down into hosting, transcriber, model, voice, and transport costs. To review costs for a completed call, open its [call log](/observability/logs/call-logs) and check the **Call Cost** tab when available. ## Usage only With Usage only, you pay a per-minute hosting fee, plus the model, voice, transcriber, and telephony costs for each call. Usage only includes the documentation, peer-to-peer help from the Vapi Discord community, email support without a response service-level agreement, and the base limits shown in [What's included](#whats-included). Every minute your assistants run is billed. Usage only does not include a response or uptime service-level agreement. A response service-level agreement starts with Core. ## Success Packages A Success Package is an optional package added to a subscription. It does not change how usage is billed. It adds higher support, service commitments, larger capacity, and compliance and governance options. The package applies to every organization in the subscription. Those organizations share the subscription's concurrent call lines. Usage-based billing remains active when you add Core, Pro, or Premier. | Billing option | Support | Service commitments | How to get it | | -------------- | ---------------------------------------------------------------- | ----------------------------------------------------------------- | -------------------------------- | | **Usage only** | Documentation, peer-to-peer Discord community, and email support | No response or uptime service-level agreement | Included with every subscription | | **Core** | Everything in Usage | Two-business-day response service-level agreement | Buy in the Dashboard | | **Pro** | Everything in Core, plus a dedicated Slack channel | One-business-day response and 99% uptime service-level agreements | Buy in the Dashboard | | **Premier** | Everything in Pro, plus a named support team | One-hour P0 response and 99.9% uptime service-level agreements | Contact Sales | Core has a fixed monthly price. Pro pricing scales with Vapi hosting spend and has a monthly minimum. Premier pricing and terms depend on your agreement. ## What's included Under the current pricing model, Usage only and each Success Package include the limits and capabilities below. For current prices, see the [Vapi pricing page](https://vapi.ai/pricing). | Included | Usage only | Core | Pro | Premier | | -------------------------------------------------------------------------------------------- | ---------------------- | ---------------------- | ------------ | ----------- | | [Concurrent call lines](/calls/call-concurrency) | 4 | 10 | 30 | Custom | | [Organizations](/billing/manage-organizations-and-capacity) | 2 | 2 | 10 | Custom | | Raw data retention | 14 days | 30 days | 180 days | Custom | | [Vapi phone numbers](/free-telephony) | 1 | 5 | 10 | Custom | | [Role-based access control (RBAC)](/security-and-privacy/sso#role-based-access-control-rbac) | All members are admins | All members are admins | Basic roles | Custom RBAC | | [Single sign-on (SSO)](/security-and-privacy/sso) | Not included | Not included | Not included | Custom | Premier limits are custom; your agreement defines what is included. ## Buy a Success Package Buy Core or Pro directly from the Vapi Dashboard: #### Open Billing & Payment Open **Billing & Payment**. #### Open Packages & add-ons Select **Packages & add-ons**. #### Select a package Select **Upgrade** on the Core or Pro package. Your new package limits apply after you complete the purchase. Premier has custom pricing and terms. Select **Contact Sales** on the Premier package and submit the form. An account team member follows up to set custom terms. ## Add-ons Add-ons increase a specific capability without replacing usage-based billing or changing your Success Package. You can add them directly to Usage only or use them alongside Core, Pro, or Premier. Available add-ons include additional concurrent call lines, additional organizations, and compliance options such as HIPAA. Purchase methods depend on your billing arrangement. See the [Vapi pricing page](https://vapi.ai/pricing) for current options and prices. ## Related #### [Manage billing and credits](/billing/manage-billing-and-credits) Manage payment methods, credit purchases, auto-reload, statements, and invoices. #### [Support options](/support) Compare support channels and service commitments. #### [Premier Success Package](https://vapi.ai/sales) Learn about custom support, governance, security, and capacity options.