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# Pricing and Success Packages

> Learn how Usage only, optional Success Packages, and add-ons determine usage charges, support, service commitments, and capacity.

Success Packages are available to new Vapi customers. If you already have a Vapi account, nothing changes right now: your hosting fee, features, and agents stay the same, and no action is required.

Every Vapi subscription starts with usage-based billing. Without an optional Success Package, you use Usage only. Usage-based charges remain active when you add a Success Package or add-ons.

A Success Package adds support, service commitments, and higher included limits. Add-ons increase individual capabilities without replacing usage-based billing or your Success Package.

See the [Vapi pricing page](https://vapi.ai/pricing) for the latest prices.

## Usage only

With Usage only, you pay a per-minute hosting fee, plus the model, voice, transcriber, and telephony costs for each call.

Usage only includes the documentation, peer-to-peer help from the Vapi Discord community, and the base limits shown in [What's included](#whats-included).

Every minute your assistants run is billed. Usage only does not include a response or uptime service-level agreement. Vapi support starts with Core.

## Success Packages

A Success Package is an optional subscription that complements usage-based billing. It does not change how usage is billed. It adds higher support, service commitments, larger capacity, and compliance and governance options.

Usage-based billing remains active when you add Core, Pro, or Premier.

| Plan or package | Support                                            | Service commitments                                               | How to get it                    |
| --------------- | -------------------------------------------------- | ----------------------------------------------------------------- | -------------------------------- |
| **Usage only**  | Documentation and peer-to-peer Discord community   | No response or uptime service-level agreement                     | Included with every subscription |
| **Core**        | Everything in Usage, plus email support            | Two-business-day response service-level agreement                 | Buy in the Dashboard             |
| **Pro**         | Everything in Core, plus a dedicated Slack channel | One-business-day response and 99% uptime service-level agreements | Buy in the Dashboard             |
| **Premier**     | Everything in Pro, plus a named support team       | One-hour P0 response and 99.9% uptime service-level agreements    | Contact Sales                    |

Core has a fixed monthly price. Pro pricing scales with Vapi hosting spend and has a monthly minimum. Premier pricing and terms depend on your agreement.

## What's included

Usage only and each Success Package include the limits and capabilities below. For current prices, see the [Vapi pricing page](https://vapi.ai/pricing).

| Included                                                                                     | Usage only             | Core                   | Pro          | Premier     |
| -------------------------------------------------------------------------------------------- | ---------------------- | ---------------------- | ------------ | ----------- |
| [Concurrent call lines](/calls/call-concurrency)                                             | 4                      | 10                     | 30           | Custom      |
| [Organizations](/billing/manage-organizations-and-capacity)                                  | 2                      | 2                      | 10           | Custom      |
| Raw data retention                                                                           | 14 days                | 30 days                | 180 days     | Custom      |
| [Vapi phone numbers](/free-telephony)                                                        | 1                      | 5                      | 10           | Custom      |
| [Role-based access control (RBAC)](/security-and-privacy/sso#role-based-access-control-rbac) | All members are admins | All members are admins | Basic roles  | Custom RBAC |
| [Single sign-on (SSO)](/security-and-privacy/sso)                                            | Not included           | Not included           | Not included | Custom      |

Premier limits are custom; your agreement defines what is included.

## Buy a Success Package

Buy Core or Pro directly from the Vapi Dashboard:

1. Open **Billing & Payment**.
2. Select **Packages & add-ons**.
3. Select **Upgrade** on the Core or Pro package.

Your new package limits apply after you complete the purchase.

Premier has custom pricing and terms. Select **Contact Sales** on the Premier package and submit the form. An account team member follows up to set custom terms.

## Add-ons

Add-ons increase a specific capability without replacing usage-based billing or changing your Success Package. You can add them directly to Usage only or use them alongside Core, Pro, or Premier.

Available add-ons include additional concurrent call lines, additional organizations, and compliance options such as HIPAA.

Purchase methods depend on your billing arrangement. See the [Vapi pricing page](https://vapi.ai/pricing) for current options and prices.

## Related

#### [Manage billing and credits](/billing/manage-billing-and-credits)

Manage payment methods, credit purchases, auto-reload, statements, and invoices.

#### [Support options](/support)

Compare support channels and service commitments.

#### [Premier Success Package](https://vapi.ai/sales)

Learn about custom support, governance, security, and capacity options.