> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.vapi.ai/support/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.vapi.ai/_mcp/server.

# Support

> Get help with your Vapi projects through the Discord developer community, email support, and the channels included with Success Packages.

> **Note**
>
> The Success Package details on this page apply to subscriptions using the current pricing model. If you use legacy pricing, your existing support terms continue to apply.

## Support options

Your support channels and response commitments depend on your subscription's billing option. Without a Success Package, Usage only includes documentation, peer-to-peer help from the Vapi Discord community, and email support without a response service-level agreement. A Success Package applies to every organization in the subscription. See [Pricing and Success Packages](/billing/pricing-and-success-packages) for the support and service-level agreements included with each billing option.

#### [Discord community](https://discord.gg/v5Ee6FhAZt)

Peer-to-peer help from other Vapi developers, open to everyone.

#### Email

Contact support at [support@vapi.ai](mailto:support@vapi.ai). Core and higher include a response service-level agreement.

#### Dedicated Slack

Pro and Premier include a dedicated Slack channel for direct access to the Vapi team.

#### [Premier support](/billing/pricing-and-success-packages#buy-a-success-package)

Premier adds a named support team.

> **Note**
>
> For the fastest response, Pro and Premier customers should use their dedicated support channels.

## Feature requests and bug reports

We welcome feature requests and feedback from our users to help improve Vapi. You can:

#### [Submit Feature Requests](https://roadmap.vapi.ai/feature-requests)

Submit and vote on feature requests on our public roadmap board to help shape the future of Vapi.

#### [Submit Bug Report](https://roadmap.vapi.ai/feature-requests)

Report any bugs or issues you encounter while using Vapi to help us improve the platform.

> **Note**
>
> We actively monitor and prioritize feature requests based on user votes and feedback. Popular requests help inform our product roadmap.

## Additional resources

Access helpful reference materials to better understand Vapi's platform and get answers to common questions:

#### [Glossary](/glossary)

Find definitions for common terms and concepts used throughout the Vapi platform.

#### [FAQ](/faq)

Browse our frequently asked questions for quick answers to common inquiries.

> Find support channels, response commitments, feedback options, and additional resources

## Docs

- [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting.md): Report Vapi issues effectively by including the right call IDs, timestamps, and reproduction details so support can diagnose and resolve them faster.
- [Definitions](https://docs.vapi.ai/glossary.md): Definitions of key voice AI and Vapi terms, from transcription, LLM, and TTS to backchanneling, endpointing, and other concepts used across the docs.
- [RSS Feed](https://docs.vapi.ai/rss-feed.md): Subscribe to Vapi's status RSS feed to track the latest incidents from Vapi and underlying providers, including how to add the feed in Slack.