Get Call

This is the ISO 8601 date-time string of when the call was created.

This is the ISO 8601 date-time string of when the call was last updated.

This is the transport of the phone call.

Only relevant for outboundPhoneCall and inboundPhoneCall type.

This is the ISO 8601 date-time string of when the call was started.

This is the ISO 8601 date-time string of when the call was ended.

This is a copy of assistant artifact plan. This isn’t actually stored on the call but rather just returned in POST /call/web to enable artifact creation client side.

This is the analysis of the call. Configure in assistant.analysisPlan.

This is to real-time monitor the call. Configure in assistant.monitorPlan.

These are the artifacts created from the call. Configure in assistant.artifactPlan.

This is the compliance of the call. Configure in assistant.compliancePlan.

This is the assistant ID that will be used for the call. To use a transient assistant, use assistant instead.

To start a call with:

• Assistant, use assistantId or assistant
• Squad, use squadId or squad
• Workflow, use workflowId or workflow

This is the assistant that will be used for the call. To use an existing assistant, use assistantId instead.

To start a call with:

• Assistant, use assistant
• Squad, use squad
• Workflow, use workflow

These are the overrides for the assistant or assistantId’s settings and template variables.

This is the squad that will be used for the call. To use a transient squad, use squad instead.

To start a call with:

• Assistant, use assistant or assistantId
• Squad, use squad or squadId
• Workflow, use workflow or workflowId

This is a squad that will be used for the call. To use an existing squad, use squadId instead.

To start a call with:

• Assistant, use assistant or assistantId
• Squad, use squad or squadId
• Workflow, use workflow or workflowId

These are the overrides for the squad or squadId’s member settings and template variables. This will apply to all members of the squad.

This is the workflow that will be used for the call. To use a transient workflow, use workflow instead.

To start a call with:

• Assistant, use assistant or assistantId
• Squad, use squad or squadId
• Workflow, use workflow or workflowId

This is a workflow that will be used for the call. To use an existing workflow, use workflowId instead.

To start a call with:

• Assistant, use assistant or assistantId
• Squad, use squad or squadId
• Workflow, use workflow or workflowId

These are the overrides for the workflow or workflowId’s settings and template variables.

This is the phone number that will be used for the call. To use a transient number, use phoneNumber instead.

Only relevant for outboundPhoneCall and inboundPhoneCall type.

This is the phone number that will be used for the call. To use an existing number, use phoneNumberId instead.

Only relevant for outboundPhoneCall and inboundPhoneCall type.

This is the customer that will be called. To call a transient customer , use customer instead.

Only relevant for outboundPhoneCall and inboundPhoneCall type.

This is the customer that will be called. To call an existing customer, use customerId instead.

Only relevant for outboundPhoneCall and inboundPhoneCall type.

This is the provider of the call.

Only relevant for outboundPhoneCall and inboundPhoneCall type.

The ID of the call as provided by the phone number service. callSid in Twilio. conversationUuid in Vonage. callControlId in Telnyx.

Only relevant for outboundPhoneCall and inboundPhoneCall type.