Support

Find support channels, response commitments, feedback options, and additional resources

The Success Package details on this page apply to subscriptions using the current pricing model. If you use legacy pricing, your existing support terms continue to apply.

Support options

Your support channels and response commitments depend on your subscription’s billing option. Without a Success Package, Usage only includes documentation, peer-to-peer help from the Vapi Discord community, and email support without a response service-level agreement. A Success Package applies to every organization in the subscription. See Pricing and Success Packages for the support and service-level agreements included with each billing option.

Discord community

Peer-to-peer help from other Vapi developers, open to everyone.

Contact support at support@vapi.ai. Core and higher include a response service-level agreement.

Dedicated Slack

Pro and Premier include a dedicated Slack channel for direct access to the Vapi team.

Premier support

Premier adds a named support team.

For the fastest response, Pro and Premier customers should use their dedicated support channels.

Feature requests and bug reports

We welcome feature requests and feedback from our users to help improve Vapi. You can:

Submit Feature Requests

Submit and vote on feature requests on our public roadmap board to help shape the future of Vapi.

Submit Bug Report

Report any bugs or issues you encounter while using Vapi to help us improve the platform.

We actively monitor and prioritize feature requests based on user votes and feedback. Popular requests help inform our product roadmap.

Additional resources

Access helpful reference materials to better understand Vapi’s platform and get answers to common questions:

Glossary

Find definitions for common terms and concepts used throughout the Vapi platform.

FAQ

Browse our frequently asked questions for quick answers to common inquiries.