October 13, 2024

New Call Transfer Modes Added: you can now wait for an operator to speak first before providing a transfer message or summary when transferring calls to a new destination with TransferPlan. Configure this through transferPlan.mode='warm-transfer-wait-for-operator-to-speak-first-and-then-say-message' or transferPlan.mode='warm-transfer-wait-for-operator-to-speak-first-and-then-say-summary' inside the request body of POST /assistant or PATCH /assistant.
Unified Server Configuration in Assistants: You can now use the server property in Assistant.server, AssistantOverrides.server, and when creating or updating assistants to specify webhook settings, including URL, secret, custom headers, and timeout. This replaces the old serverUrl and serverUrlSecret properties of Assistant.

Include custom headers in your webhook requests by using the headers property within the server object when creating or updating assistants.

Configure PlayHT Voice Engines: You can now configure which PlayHT voice model generates voices for your application between PlayHT2.0, PlayHT2.0-turbo, and Play3.0-mini.