Changelog

Phone Keypad Input Support, OAuth2 and Analytics Improvements

1. Keypad Input Support for Phone Calls: A new keypadInputPlan feature has been added to enable handling of DTMF (touch-tone) keypad inputs during phone calls. This allows your voice assistant to collect numeric input from callers, like account numbers, menu selections, or confirmation codes.

Configuration options:

1
{
2
  "keypadInputPlan": {
3
    "enabled": true,               // Default: false
4
    "delimiters": ["#"],           // Options: ["#"], ["*"], [""]
5
    "timeoutSeconds": 2            // Range: 0.5-10 seconds, Default: 2
6
  }
7
}

The feature can be configured in:

• assistant.keypadInputPlan
• call.squad.members.assistant.keypadInputPlan
• call.squad.members.assistantOverrides.keypadInputPlan

2. OAuth2 Authentication Enhancement: The OAuth2AuthenticationPlan now includes a scope property to specify access scopes when authenticating. This allows more granular control over permissions when integrating with OAuth2-based services.

1
{
2
  "credentials": [
3
    {
4
      "authenticationPlan": {
5
        "type": "oauth2",
6
        "url": "https://example.com/oauth2/token",
7
        "clientId": "your-client-id",
8
        "clientSecret": "your-client-secret",
9
        "scope": "read:data"  // New property, max length: 1000 characters
10
      }
11
    }
12
  ]
13
}

The scope property can be configured at:

• assistant.credentials.authenticationPlan
• call.squad.members.assistant.credentials.authenticationPlan

3. New Analytics Metric: Minutes Used The AnalyticsOperation schema now includes a new column option: minutesUsed. This metric allows you to track and analyze the duration of calls in your usage reports and analytics dashboards.

4. Removed TrieveKnowledgeBaseCreate Schema: Removed TrieveKnowledgeBaseCreate schema from

• TrieveKnowledgeBase.createPlan
• CreateTrieveKnowledgeBaseDTO.createPlan
• UpdateTrieveKnowledgeBaseDTO.createPlan