July 11, 2025

Define Hooks at Workflow Level: You can now define call-level hooks using Workflow.hooks to trigger actions on call events.
New Actions Available in Hooks: Hooks support new actions like say, tool, transfer, and function, providing more options to define what happens when a hook is triggered.
Hooks Triggered by Additional Events: Hooks can now be set to trigger on new events such as Call.ending, Customer.speech.timeout, Customer.speech.interrupted, and Assistant.speech.interrupted, giving you more flexibility in handling different call scenarios.
Conditional Hook Execution with Filters: You can use the CallHookFilter to specify conditions under which a hook should trigger, allowing for precise control over hook activation based on call data.
Enhanced Prompt Configuration in Actions: With SayHookAction, you can configure prompts as a string or an array of messages, providing flexibility in how messages are delivered to callers.

Define Hooks at Workflow Level: You can now define call-level hooks using Workflow.hooks to trigger actions on call events.
New Actions Available in Hooks: Hooks support new actions like say, tool, transfer, and function, providing more options to define what happens when a hook is triggered.
Hooks Triggered by Additional Events: Hooks can now be set to trigger on new events such as Call.ending, Customer.speech.timeout, Customer.speech.interrupted, and Assistant.speech.interrupted, giving you more flexibility in handling different call scenarios.
Conditional Hook Execution with Filters: You can use the CallHookFilter to specify conditions under which a hook should trigger, allowing for precise control over hook activation based on call data.
Enhanced Prompt Configuration in Actions: With SayHookAction, you can configure prompts as a string or an array of messages, providing flexibility in how messages are delivered to callers.

What's New?