What's New?

1. Recording Consent Plans: Ensure legal compliance with call recording regulations using the new CompliancePlan.recordingConsentPlan. This feature helps you meet GDPR, CCPA, and other privacy regulations by properly obtaining user consent before recording calls.

2. Verbal Consent Collection: Implement active consent collection with RecordingConsentPlanVerbal where users explicitly agree or decline recording:

   • message: Custom consent message (e.g., “This call may be recorded for quality purposes. Say ‘I agree’ to consent.”)
   • voice: Optional dedicated voice for consent messages for better user experience
   • declineTool: Execute specific tools when users decline consent
   • declineToolId: Reference existing tools for decline handling

3. Stay-on-Line Consent: Use passive consent collection with RecordingConsentPlanStayOnLine where staying on the call implies consent:

   • message: Informational message about recording (e.g., “For quality purposes, this call may be recorded. Please hang up if you do not consent.”)
   • waitSeconds: Configurable wait time (1-6 seconds) before proceeding
   • voice: Optional separate voice for consent announcements

4. Recording Consent Tracking: Monitor consent status throughout the call lifecycle with Call.compliance.recordingConsent:

   • type: The type of consent obtained
   • grantedAt: Timestamp when consent was granted (null if not granted)

5. Enhanced End-of-Call Reports: Recording consent information is now included in ServerMessageEndOfCallReport.compliance, providing complete compliance audit trails for your records.

Compliance Features