Changelog

Use Workflows as Call Entry Points: You can now start calls or configure phone numbers using a workflow or workflowId, just like you would with assistant, assistantId, squad, or squadId. This provides more flexibility in defining how calls are initiated and allows direct use of workflows. Refer to the Workflows documentation and API documentation for more information.

New Warm Transfer Mode and Hold Music in TransferPlan: There’s a new transfer mode warm-transfer-experimental in call.squad.members.assistant.hooks.do[type=transfer].destination.transferPlanthat enhances call transfer capabilities, including voicemail detection and customer hold experience. You can also customize the hold music by specifying a holdAudioUrl.

Simplified clientMessages Configuration: The clientMessages property has been updated and is now required in AssistantOverrides, CreateAssistantDTO, and UpdateAssistantDTO. This change simplifies how you specify which messages are sent to your Client SDKs.