What's New?

September 23, 2025

Advanced Analytics & Variable Grouping

  1. Variable Value Analytics: Gain deeper insights into your assistant performance with AnalyticsQuery.groupByVariableValue. Group analytics data by specific variable values extracted during calls for granular performance analysis.

  2. Enhanced Grouping Options: Use VariableValueGroupBy to specify custom grouping criteria:

    • key: The variable value key to group by (up to 100 characters)
    • Combine with existing grouping options like assistantId, endedReason, and status

  3. Multi-Dimensional Analysis: Create complex analytics queries by combining traditional grouping fields with variable values:

    • Group by assistant performance AND custom business metrics
    • Analyze conversation outcomes by extracted data points
    • Track success rates across different variable value segments

  4. Advanced Query Capabilities: Enhanced AnalyticsQuery functionality enables sophisticated data analysis:

    • Multiple grouping dimensions for comprehensive insights
    • Variable-based segmentation for business intelligence
    • Custom metric tracking through extracted call variables

  5. Business Intelligence Integration: Connect your call data to business outcomes by grouping analytics on:

    • Customer satisfaction scores extracted from calls
    • Product interest levels determined during conversations
    • Lead qualification status gathered through assistant interactions
    • Custom KPIs specific to your business logic

Variable values are extracted during calls using tool response schemas and aliases. Set up variable extraction in your tools to enable powerful analytics grouping based on conversation outcomes.

Analytics Enhancements

Custom Metrics

Group analytics by any variable extracted during calls, enabling business-specific performance insights and KPI tracking.

Multi-Dimensional Analysis

Combine traditional call metrics with custom variable grouping for comprehensive conversation analysis.

Business Intelligence

Connect call performance to business outcomes through variable-based analytics and custom grouping options.

Flexible Reporting

Create detailed reports by grouping on extracted conversation data like satisfaction scores, intent categories, or custom business metrics.