Voicemail Detection & Handling Improvements
Voicemail Detection & Handling Improvements
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Enhanced Beep Detection: Improve voicemail detection accuracy with
CreateVoicemailToolDTO.beepDetectionEnabledspecifically for Twilio-based calls. This feature detects the characteristic beep sound that indicates voicemail recording has started. -
Workflow Voicemail Integration: Configure comprehensive voicemail handling in workflows with enhanced message and detection capabilities:
Workflow.voicemailMessage: Custom messages for voicemail scenarios (up to 1000 characters)Workflow.voicemailDetection: Configurable detection methods for different providers
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Assistant Voicemail Enhancement: Improved voicemail handling in assistant configurations with
Assistant.voicemailMessageandAssistant.voicemailDetectionfor consistent behavior across all conversation types. -
Multiple Detection Methods: Choose from various voicemail detection providers:
- Google:
GoogleVoicemailDetectionPlanfor AI-powered detection - OpenAI:
OpenAIVoicemailDetectionPlanfor intelligent voicemail recognition - Twilio:
TwilioVoicemailDetectionPlanfor carrier-level detection - Vapi:
VapiVoicemailDetectionPlanfor integrated detection
- Google:
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Beep Detection for Call Flows: The new beep detection capability works specifically with Twilio transport, providing reliable voicemail identification when traditional detection methods may not be sufficient.
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Voicemail Tool Configuration: Enhanced tool rejection and messaging capabilities ensure appropriate handling when voicemail is detected, with configurable responses based on your business requirements.
Beep detection is currently available only for Twilio-based calls. If you’re using other providers, consider combining multiple detection methods for better accuracy.