Dashboard

The Web Dashboard

One of the easiest ways to get started with Vapi is by using the web dashboard.

The web dashboard gives you the ability to:

• view, create, & modify assistants associated with your account
• provision & manage phone numbers assistants can dial outbound from or receive inbound calls to
• review conversation data (such as audio recordings, call metadata, etc)
• manage your provider keys (used in communication with external TTS, LLM, & STT vendors)

We will be walking through the core necessities you need to get up and running in this guide.

Vapi’s Pizzeria

In this guide we will be implementing a simple order-taking assistant at a pizza shop called “Vapi’s Pizzeria”.

Vapi’s has 3 types of menu items: pizza, sides, & drinks. Customers will be ordering 1 of each.

Assistant Setup

First we’re going to set up our assistant in the dashboard. Once our assistant’s transcriber, model, & voice are set up, we can call it to place our order.

Calling Your Assistant

Now that your assistant is fully setup & configured, we will want to contact it. There are 2 ways to “call in” to an assistant:

• Over the Internet: Network-enabled devices can contact Vapi via the Internet (i.e. web applications, mobile applications). No phone number is involved.
• Via Telephony: Phones can communicate to Vapi over a cellular network (i.e. phone call). One phone number dials to another phone number.

For our use case, it is most appropriate that customers will contact our assistant via an inbound phone call. Though, we will look at both ways of calling in.

Your assistant should be able to accept calls & maintain a basic conversation. Happy ordering!