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Call recording

Record and store calls in Vapi or your own storage

The Call Recording feature allows you to capture and store full recordings of phone calls for analysis. By default, Vapi stores a complete recording of every call, providing both mono and stereo audio. The stereo option separates human and assistant audio into two distinct channels, offering a clearer analysis of the conversation.

You can customize this behavior in the assistant’s assistant.artifactPlan.

Recording Formats

Vapi supports multiple recording formats to fit your storage and playback needs.

You can specify your preferred format using the assistant.artifactPlan.recordingFormat property. If not specified, recordings will default to wav;l16.

Supported formats:

  • wav;l16 (default) - High quality linear PCM
  • mp3 - Compressed format for smaller file sizes
  • flac - Lossless compression for archival

Storage Options

Vapi supports uploading recordings to your own storage buckets. See Integrations -> Cloud for more information on available storage options.

Supported cloud storage providers:

  • AWS S3
  • Google Cloud Storage
  • Cloudflare R2
  • Supabase

Configuration Options

Enable/Disable Recording

You can turn on/off call recording by setting the assistant.artifactPlan.recordingEnabled property to true or false. If not specified, recordings will default to true.

HIPAA Compliance: If HIPAA mode is enabled, Vapi will only store recordings if you have defined a custom storage bucket. Make sure to set credentials in the Provider Credentials section of your dashboard.

Video Recording

You can turn on/off video recording by setting the assistant.artifactPlan.videoRecordingEnabled property to true or false. If not specified, video recording will default to false.

Upload Path

When uploading recordings to your custom storage bucket, you can specify the upload path using the assistant.artifactPlan.recordingPath property. If not specified, recordings will default to the root of the bucket.

Usage:

  • If you want to upload the recording to a specific path, set this to the path. Example: /my-assistant-recordings.
  • If you want to upload the recording to the root of the bucket, set this to /.