Creating Custom Knowledge Bases for Your Voice AI Assistants
Learn how to create and integrate custom knowledge bases into your voice AI assistants.
What is Vapi’s Knowledge Base?
Our Knowledge Base is a collection of custom documents that contain information on specific topics or domains. By integrating a Knowledge Base into your voice AI assistant, you can enable it to provide more accurate and informative responses to user queries.
Why Use a Knowledge Base?
Using a Knowledge Base with your voice AI assistant offers several benefits:
- Improved accuracy: By integrating custom documents into your assistant, you can ensure that it provides accurate and up-to-date information to users.
- Enhanced capabilities: A Knowledge Base enables your assistant to answer complex queries and provide detailed responses to user inquiries.
- Customization: With a Knowledge Base, you can tailor your assistant’s responses to specific domains or topics, making it more effective and informative.
How to Create a Knowledge Base
To create a Knowledge Base, follow these steps:
Step 1: Upload Your Documents
Navigate to Overview > Documents and upload your custom documents in Markdown, PDF, plain text, or Microsoft Word (.doc and .docx) format to Vapi’s Knowledge Base.
Step 2: Create an Assistant
Create a new assistant in Vapi and, on the right sidebar menu, select the document you’ve just added to the Knowledge Base feature.
Step 3: Configure Your Assistant
Customize your assistant’s system prompt to utilize the Knowledge Base for responding to user queries.
Best Practices for Creating Effective Knowledge Bases
- Organize Your documents: Organize your documents by topic or category to ensure that your assistant can quickly retrieve relevant information.
- Use Clear and concise language: Use clear and concise language in your documents to ensure that your assistant can accurately understand and respond to user queries.
- Keep your documents up-to-date: Regularly update your documents to ensure that your assistant provides the most accurate and up-to-date information.
For more information on creating effective Knowledge Bases, check out our tutorial on Best Practices for Knowledge Base Creation.
By following these guidelines, you can create a comprehensive Knowledge Base that enhances the capabilities of your voice AI assistant and provides valuable information to users.
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