Billing Examples
End-to-end examples estimating voice workflow cost on Vapi.
Case Examples
Here are a few case-examples of what billing would look like on Vapi for different voice pipeline configurations.
Call Center (Inbound Phone)
A customer is looking to use Vapi to assist their call center staff taking phone calls inbound:
Scenario
“I want to use Vapi voice assistants to support my human customer service reps in a call center. However, I have a custom LLM I would prefer to use instead of the ones offered through the platform.
Expected monthly usage will be 10,000 calls, with an average of 2 minutes per call. For Voice, PlayHT will suit our needs.
Providers
The providers used will determine per-minute cost. The following providers will be involved:
Cost Breakdown
We will break down the costs of each piece of the voice pipeline, then later multiply by call volume:
Real Estate Lead Generation (Outbound Phone)
A customer doing real estate lead generation is looking to use Vapi to automate parts of their sales calling operation:
Scenario
“I have a company that does real estate lead generation, and would like to use Vapi voice assistants to automate parts of my sales process.
Calls would average ~4 minutes, for Model I want to use GPT-3.5-turbo through your platform, and for Voice I will be using a ElevenLabs.
I’d like a breakdown based on sending 1,000 outbound calls in one month.”
Providers
Cost Breakdown
Mock Intervieweing Application (Web)
A web engineer is looking to develop a website that helps job candidates practice for job interviews. They are looking to use Vapi for their virtual interviewers:
Scenario
“Hi, I’m looking to develop a web application for mock interviews. Users will be able to practice for a variety of job interviews with AI interviewers.
Interviews will be 30-minutes each (at max), for model I’ll be using a custom open-source model hosted with Baseten & for voice I’ll be using PlayHT.
How much would this cost me each month if I service 1,000 interviews per month?”
Providers
