How to Connect Vapi with Make & GHL

Vapi’s GHL/Make Tools integration allows you to directly import your GHL workflows and Make scenarios into Vapi as Tools. This enables you to create voicebots that can trigger your favorite app integrations and automate complex workflows using voice commands.

What are GHL/Make Tools?

GHL (GoHighLevel) workflows and Make scenarios are powerful automation tools that allow you to connect and integrate various apps and services. With the GHL/Make Tools integration, you can now bring these automations into Vapi and trigger them using voice commands.

How does the integration work?

1. Import workflows and scenarios: Navigate to the Tools section in your Vapi dashboard and import your existing GHL workflows and Make scenarios.

2. Add Tools to your assistants: Once imported, you can add these Tools to your AI assistants, enabling them to trigger the automations based on voice commands.

3. Trigger automations with voice: Your AI assistants can now understand voice commands and execute the corresponding GHL workflows or Make scenarios, allowing for seamless voice-enabled automation.

Setting up the GHL/Make Tools integration

1. Create a GHL workflow or Make scenario: Design your automation in GHL or Make, connecting the necessary apps and services.

2. Import the workflow/scenario into Vapi: In the Vapi dashboard, navigate to the Tools section and click on “Import.” Select the GHL workflow or Make scenario you want to import.

3. Configure the Tool: Provide a name and description for the imported Tool, and map any required input variables to the corresponding Vapi entities (e.g., extracted from user speech).

4. Add the Tool to your assistant: Edit your AI assistant and add the newly imported Tool to its capabilities. Specify the voice commands that should trigger the Tool.

5. Test the integration: Engage with your AI assistant using the specified voice commands and verify that the corresponding GHL workflow or Make scenario is triggered successfully.

Use case examples

Booking appointments with AI callers

• Import a GHL workflow that handles appointment booking
• Configure the workflow to accept appointment details (date, time, user info) from Vapi
• Add the Tool to your AI assistant, allowing it to book appointments based on voice commands

Updating CRMs with voice-gathered data

• Import a Make scenario that updates your CRM with customer information
• Map the scenario’s input variables to entities extracted from user speech
• Enable your AI assistant to gather customer information via voice and automatically update your CRM

Real Estate: Automated Property Information Retrieval

• Import a Make scenario that retrieves property information from your MLS (Multiple Listing Service) or real estate database
• Configure the scenario to accept a property address or MLS ID as input
• Add the Tool to your AI assistant, allowing potential buyers to request property details using voice commands
• Your AI assistant can then provide key information about the property, such as price, square footage, number of bedrooms/bathrooms, and amenities

Healthcare/Telehealth: Appointment Reminders and Prescription Refills

• Import a GHL workflow that sends appointment reminders and handles prescription refill requests
• Configure the workflow to accept patient information and appointment/prescription details from Vapi
• Add the Tool to your AI assistant, enabling patients to request appointment reminders or prescription refills using voice commands
• Your AI assistant can confirm the appointment details, send reminders via SMS or email, and forward prescription refill requests to the appropriate healthcare provider

Restaurant Ordering: Custom Order Placement and Delivery Tracking

• Import a Make scenario that integrates with your restaurant’s online ordering system and delivery tracking platform
• Configure the scenario to accept customer information, order details, and delivery preferences from Vapi
• Add the Tool to your AI assistant, allowing customers to place custom orders and track their delivery status using voice commands
• Your AI assistant can guide customers through the ordering process, suggest menu items based on preferences, and provide real-time updates on the order status and estimated delivery time

Best practices

• Break down complex automations into smaller, focused workflows or scenarios for better maintainability
• Use clear and concise naming conventions for your imported Tools and their input variables
• Thoroughly test the integration to ensure reliable performance and accurate data passing
• Keep your GHL workflows and Make scenarios up to date to reflect any changes in the connected apps or services

Troubleshooting

• If a Tool is not triggering as expected, verify that the voice commands are correctly configured and the input variables are properly mapped
• Check the Vapi logs and the GHL/Make execution logs to identify any errors or issues in the automation flow
• Ensure that the necessary API credentials and permissions are correctly set up in both Vapi and the integrated apps/services

By leveraging Vapi’s GHL/Make Tools integration, you can create powerful voice-enabled automations and streamline your workflows, all without extensive coding. Automate tasks, connect your favorite apps, and unlock the full potential of voice AI with Vapi.

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Here are some video tutorials that will guide you on how to use Vapi with services like Make and GoHighLevel: