Creating Custom Knowledge Bases for Your Voice AI Assistants

What is Vapi’s Knowledge Base?

Our Knowledge Base is a collection of custom documents that contain information on specific topics or domains. By integrating a Knowledge Base into your voice AI assistant, you can enable it to provide more accurate and informative responses to user queries.

Why Use a Knowledge Base?

Using a Knowledge Base with your voice AI assistant offers several benefits:

• Improved accuracy: By integrating custom documents into your assistant, you can ensure that it provides accurate and up-to-date information to users.
• Enhanced capabilities: A Knowledge Base enables your assistant to answer complex queries and provide detailed responses to user inquiries.
• Customization: With a Knowledge Base, you can tailor your assistant’s responses to specific domains or topics, making it more effective and informative.

How to Create a Knowledge Base

To create a Knowledge Base, follow these steps:

Step 1: Upload Your Documents

Navigate to Overview > Documents and upload your custom documents in Markdown, PDF, plain text, or Microsoft Word (.doc and .docx) format to Vapi’s Knowledge Base.

Step 2: Create an Assistant

Create a new assistant in Vapi and, on the right sidebar menu, select the document you’ve just added to the Knowledge Base feature.

Step 3: Configure Your Assistant

Customize your assistant’s system prompt to utilize the Knowledge Base for responding to user queries.

Best Practices for Creating Effective Knowledge Bases

• Organize Your documents: Organize your documents by topic or category to ensure that your assistant can quickly retrieve relevant information.
• Use Clear and concise language: Use clear and concise language in your documents to ensure that your assistant can accurately understand and respond to user queries.
• Keep your documents up-to-date: Regularly update your documents to ensure that your assistant provides the most accurate and up-to-date information.

By following these guidelines, you can create a comprehensive Knowledge Base that enhances the capabilities of your voice AI assistant and provides valuable information to users.