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Purchase call concurrency

Increase your organization's call concurrency from the Dashboard.

Purchase call concurrency when your organization needs to run more simultaneous calls than its plan includes.

How call lines affect concurrency

Call concurrency is the number of Vapi calls that can be active at the same time. Each reserved call line adds one simultaneous call to your organization’s included concurrency.

All inbound and outbound calls share the organization’s capacity. A campaign’s Max concurrency setting limits that campaign, but it does not purchase or reserve additional call lines.

Prerequisites

  • An Admin role in the organization.
  • Enough Vapi credits to cover the prorated charge shown before purchase.

Purchase call concurrency

1

Open Billing & Add-Ons

Sign in to the Vapi Dashboard, select the organization you want to update, open Settings, then select Billing & Add-Ons.

2

Enter the reserved concurrency

In Add-ons, find Reserved concurrency (call lines). Enter the total number of add-on call lines you want the organization to have.

This value represents purchased call lines, not the organization’s total concurrency. For example, if the plan includes 10 calls and you enter 5, the organization has 15 call lines after the purchase.

Reserved concurrency call-line field used to purchase call concurrency in Billing and Add-Ons
3

Review the pricing preview

Review Add-ons summary and Pricing preview. The preview shows the new monthly charge and the prorated amount due for the remainder of the current billing period.

4

Confirm the purchase

Select Purchase add-ons, review the confirmation dialog, then select Confirm. The additional call lines become available after the purchase succeeds.

5

Verify the new capacity

Confirm that Reserved concurrency (call lines) shows the purchased amount. The organization’s concurrency limit now includes those additional call lines.