ResourcesBilling

Manage billing and credits

Add a payment method, buy credits, set up auto-reload, and download billing records

If your Dashboard shows Settings → Billing & Add-Ons instead of Billing & Payment, see Manage pay-as-you-go billing and credits.

Vapi credits are prepaid funds in US dollars that cover usage-based charges. This guide shows you how to add a payment method, fund your usage, keep your balance funded automatically, and download billing records.

Prerequisites

  • An Admin role in the organization.

How credits work

Credits cover usage-based costs:

  • The per-minute Vapi hosting fee draws down your balance as calls run.
  • Model, voice, transcriber, and telephony costs also draw down your balance.

The Dashboard shows how Success Package and add-on fees are charged before you confirm a purchase. If your credit balance reaches $0 and auto-reload is off, Vapi freezes the subscription. You cannot start new calls or other billable usage until you purchase more credits.

Add or update a payment method

Your default card is used for credit purchases, auto-reload, and any recurring charges shown in the Dashboard. Add a card before you buy credits or turn on auto-reload.

1

Open the Billing page

Sign in to the Vapi Dashboard, make sure the correct organization is selected, and open Billing.

2

Manage payment methods

Select Manage payment to open your saved cards. Add a new card, or select an existing card to set it as the default.

3

Save the card

Enter the card details and confirm.

Buy credits

Buy credits to fund your organization’s usage. Credits are added to the organization you have selected, so confirm you are on the right organization first.

1

Open Buy credits

On the Billing page, select Buy credits.

2

Choose an amount

Select a preset amount or enter a custom amount. A minimum purchase applies.

3

Confirm the purchase

If you have a saved card, confirm to charge it. If you do not, enter card details first. Complete any verification your card issuer requests.

4

Verify the balance

A successful purchase increases your credit balance and appears as Finalized in your purchase history.

Set up auto-reload

Auto-reload keeps your organization funded so usage is not interrupted. When the credit balance reaches a threshold you set, Vapi automatically purchases the top-up amount you choose.

1

Open auto-reload settings

On the Billing page, open the auto-reload control.

2

Set the top-up and threshold

Turn on auto-reload, enter the amount to add each time, and enter the balance that should trigger a top-up.

3

Save

Save your changes and confirm. If your current balance is already at or below the threshold, saving charges your default card immediately.

With auto-reload off, usage can be interrupted when credits run out. Turn on auto-reload to keep the balance funded.

Download statements and invoices

Download a statement or an invoice from your billing history for your records or accounting.

1

Download a statement

Open the Payments view and select Download latest statement. To download a different period, choose the month first.

2

Download an invoice

Select an eligible payment, then select Download invoice (PDF) and enter the requested invoice details.

Pricing and Success Packages

Understand Usage only, optional Success Packages, and add-ons.

Manage Success Packages and add-ons

Change your Success Package and buy capacity or compliance add-ons.

Vapi pricing

See current credit and per-minute rates on the official pricing page.