Manage billing and credits

This page applies if your Dashboard sidebar shows Billing & Payment. If you see Settings → Billing & Add-Ons instead, see Manage pay-as-you-go billing and credits.

Vapi credits are prepaid funds in US dollars held by a subscription and used to cover its usage-based charges. This guide shows you how to add a payment method, fund the subscription, keep its balance funded automatically, and download billing records.

Prerequisites

An Admin role in the organization.

How credits work

Credits cover usage-based costs:

The per-minute Vapi hosting fee draws down your balance as calls run.
Model, voice, transcriber, and telephony costs also draw down your balance.

The Dashboard shows how Success Package and add-on fees are charged before you confirm a purchase. Add-ons are charged to your Vapi credits on the first day of each month. If your balance does not cover them, Vapi automatically purchases the additional credits needed, plus your auto-reload amount if auto-reload is on.

If the subscription’s credit balance reaches $0 and auto-reload is off, Vapi freezes the subscription. You cannot start new calls or other billable usage until you purchase more credits.

Add or update a payment method

The subscription’s default card is used for credit purchases, auto-reload, and any recurring charges shown in the Dashboard. Add a card before you buy credits or turn on auto-reload.

Open the Billing page

Sign in to the Vapi Dashboard, make sure the correct organization is selected, and open Billing & Payment. Select the Payments tab.

Billing and payment page with the Payments tab selected, payment method status, and auto-reload status — Subscription details blurred for privacy.

Manage payment methods

Under Payment methods, select Manage to open your saved cards. Add a new card, or select an existing card to set it as the default.

Save the card

Enter the card details and confirm.

Buy credits

Buy credits to fund the subscription associated with your selected organization. Credits are added to that subscription, so confirm you are on the right organization first.

Open Buy credits

At the bottom of the Dashboard sidebar, select Buy credits.

Choose an amount

Select a preset amount or enter a custom amount. A minimum purchase applies.

Confirm the purchase

If you have a saved card, confirm to charge it. If you do not, enter card details first. Complete any verification your card issuer requests.

Verify the balance

A successful purchase increases your credit balance and appears as Finalized under Purchases and refunds on the Payments tab.

Set up auto-reload

Auto-reload keeps your subscription funded so usage is not interrupted. When the subscription’s credit balance reaches a threshold you set, Vapi automatically purchases the top-up amount you choose.

Open auto-reload settings

In Billing & Payment, on the Payments tab, select Change under Auto-reload.

Set the top-up and threshold

Turn on auto-reload, enter the amount to add each time, and enter the balance that should trigger a top-up.

Save

Save your changes and confirm. If your current balance is already at or below the threshold, saving charges your default card immediately.

With auto-reload off, usage can be interrupted when credits run out. Turn on auto-reload to keep the balance funded.

Download statements and invoices

Download a statement or an invoice from your billing history for your records or accounting.

Download a statement

Open the Payments tab and select Download latest statement. In the dialog, choose the month you want, then download it.

Download an invoice

Select an eligible payment, then select Download invoice (PDF) and enter the requested invoice details.

Pricing and Success Packages

Understand Usage only, optional Success Packages, and add-ons.

Manage Success Packages and add-ons

Change your Success Package and buy capacity or compliance add-ons.

Vapi pricing

See current credit and per-minute rates on the official pricing page.