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Manage Success Packages and add-ons

Change your Success Package and buy capacity or compliance add-ons

This page applies if your Dashboard sidebar shows Billing & Payment. If you see Settings → Billing & Add-Ons instead, see Manage pay-as-you-go billing and credits or Purchase call concurrency.

A Success Package applies to a subscription and every organization it contains. Usage-based billing remains active when you add, change, or remove a Success Package. You can also purchase add-ons that increase specific capabilities without changing your Success Package.

Available add-ons can be used with Usage only or any Success Package.

See Pricing and Success Packages to compare package support and service commitments before you change your package.

Prerequisites

  • An Admin role in the organization.
  • A saved payment method for purchases made through the Dashboard. Add-ons also require one, even though they are paid from credits. See Manage billing and credits.
  • Enough credits to cover an add-on purchase.

See your current package

Check which Success Package you have, or confirm you are on Usage only, in the Dashboard.

1

Open Billing & Payment

In the Vapi Dashboard, open Billing & Payment.

2

Open Packages

Select the Packages tab. Your current package is marked Current package, with its included limits, support, and compliance options listed.

Packages tab showing the current package and its included limits

Change your Success Package

An upgrade increases the limits and support associated with your Success Package. A downgrade reduces them. Before you confirm a change, the Dashboard shows when it takes effect and any amount due.

Upgrade to Core or Pro

Buy Core or Pro directly from the Dashboard when you need more support, capacity, or service commitments.

1

Open Packages

In the Vapi Dashboard, open Billing & Payment, then select the Packages tab.

2

Select a package

Select Purchase on the package you want.

3

Review and pay

Review the changes, effective date, and amount due, then proceed to payment and confirm.

Purchase Core review showing estimated charges and changes to package limits
Subscription details blurred for privacy.

Your new package limits apply after you complete the purchase.

Move to Premier

Premier has custom pricing and terms, set with our sales team.

1

Contact sales

On the Premier package, select Contact sales.

2

Submit your details

Complete the form with your company, work email, expected call volume, and use case, then submit. An account team member follows up to set custom terms in an agreement.

Downgrade or remove a Success Package

Move to a lower Success Package when you need less support or capacity. You can also remove your Success Package and continue with Usage only. The Dashboard shows when the change takes effect before you confirm it.

You might need to reduce capacity before moving to a package with lower limits. For example, you cannot move to a package that supports fewer organizations than your subscription currently contains. See Manage organizations and capacity.

1

Start the downgrade

In the Packages tab, select a lower Success Package, or remove your current package to continue with Usage only.

2

Review the reductions

Review what the change reduces, such as concurrent call lines, organizations, data retention, support, and service-level agreements.

3

Confirm the change

Review the effective date shown in the Dashboard, then confirm the change.

Buy capacity add-ons

Capacity add-ons increase a specific entitlement without changing usage-based billing or your Success Package:

  • Concurrent call lines shared by all organizations in the subscription. Each line adds one simultaneous call on top of your subscription’s included concurrency. All inbound and outbound calls share this capacity. A campaign’s Max concurrency setting limits that campaign, but it does not reserve additional call lines.
  • Additional organizations in the subscription, beyond the number your package includes. This add-on is not available on legacy pricing.

Review the recurring charge and effective date before confirming an add-on purchase. You cannot reduce an add-on below the capacity currently in use. See call concurrency for how shared capacity works.

1

Open capacity add-ons

In Billing & Payment, select the Packages tab. Under Add-ons, find the Capacity section.

2

Set the amounts

On Concurrent call lines, select Manage lines and set the number of additional lines. To add organizations, use the Organizations row.

3

Review and confirm

Review the summary of changes and the estimated amount due today, then select Confirm purchase.

Buy compliance and data add-ons

Compliance and data add-ons change how Vapi handles data for an organization. HIPAA and 60-day data retention are available with any package. Zero data retention (ZDR) is included in Core and Pro, and is not available as an add-on on Usage only.

1

Open compliance and data add-ons

In Billing & Payment, select the Packages tab. Under Add-ons, find the Compliance & data section.

2

Choose the add-on

To extend call and chat data retention, select Set to 60 days. To enable HIPAA, select Enable HIPAA and enter the signatory name and legal entity name. Vapi emails a Business Associate Agreement (BAA) to your billing email address.

3

Review and confirm

Review the summary of changes, then select Confirm purchase.

HIPAA compliance requires a signed BAA and compatible providers. See HIPAA compliance for requirements and data-handling behavior.

Billing arrangements

The Dashboard shows the payment method, amount due, and renewal details before you confirm a purchase. Add-ons are charged to your Vapi credits on the first day of each month. See How credits work. For invoiced subscriptions, including Premier, contact your account team. Purchase methods depend on your billing arrangement.

Manage billing and credits

Manage payment methods, credit purchases, auto-reload, statements, and invoices.

Manage organizations and capacity

Create organizations and resolve capacity before a downgrade.