Pricing and Success Packages

Success Packages are available to new Vapi customers. If you already have a Vapi account, nothing changes right now: your hosting fee, features, and agents stay the same, and no action is required.

Every Vapi subscription starts with usage-based billing. Without an optional Success Package, you use Usage only. Usage-based charges remain active when you add a Success Package or add-ons.

A Success Package adds support, service commitments, and higher included limits. Add-ons increase individual capabilities without replacing usage-based billing or your Success Package.

See the Vapi pricing page for the latest prices.

Usage only

With Usage only, you pay a per-minute hosting fee, plus the model, voice, transcriber, and telephony costs for each call.

Usage only includes the documentation, peer-to-peer help from the Vapi Discord community, and the base limits shown in What’s included.

Every minute your assistants run is billed. Usage only does not include a response or uptime service-level agreement. Vapi support starts with Core.

Success Packages

A Success Package is an optional subscription that complements usage-based billing. It does not change how usage is billed. It adds higher support, service commitments, larger capacity, and compliance and governance options.

Usage-based billing remains active when you add Core, Pro, or Premier.

Plan or package	Support	Service commitments	How to get it
Usage only	Documentation and peer-to-peer Discord community	No response or uptime service-level agreement	Included with every subscription
Core	Everything in Usage, plus email support	Two-business-day response service-level agreement	Buy in the Dashboard
Pro	Everything in Core, plus a dedicated Slack channel	One-business-day response and 99% uptime service-level agreements	Buy in the Dashboard
Premier	Everything in Pro, plus a named support team	One-hour P0 response and 99.9% uptime service-level agreements	Contact Sales

Core has a fixed monthly price. Pro pricing scales with Vapi hosting spend and has a monthly minimum. Premier pricing and terms depend on your agreement.

What’s included

Usage only and each Success Package include the limits and capabilities below. For current prices, see the Vapi pricing page.

Included	Usage only	Core	Pro	Premier
Concurrent call lines	4	10	30	Custom
Organizations	2	2	10	Custom
Raw data retention	14 days	30 days	180 days	Custom
Vapi phone numbers	1	5	10	Custom
Role-based access control (RBAC)	All members are admins	All members are admins	Basic roles	Custom RBAC
Single sign-on (SSO)	Not included	Not included	Not included	Custom

Premier limits are custom; your agreement defines what is included.

Buy a Success Package

Buy Core or Pro directly from the Vapi Dashboard:

Open Billing & Payment.
Select Packages & add-ons.
Select Upgrade on the Core or Pro package.

Your new package limits apply after you complete the purchase.

Premier has custom pricing and terms. Select Contact Sales on the Premier package and submit the form. An account team member follows up to set custom terms.

Add-ons

Add-ons increase a specific capability without replacing usage-based billing or changing your Success Package. You can add them directly to Usage only or use them alongside Core, Pro, or Premier.

Available add-ons include additional concurrent call lines, additional organizations, and compliance options such as HIPAA.

Purchase methods depend on your billing arrangement. See the Vapi pricing page for current options and prices.

Manage billing and credits

Manage payment methods, credit purchases, auto-reload, statements, and invoices.

Support options

Compare support channels and service commitments.

Premier Success Package

Learn about custom support, governance, security, and capacity options.